Legal Notice
Location: Touguinhó, Vila do Conde, Portugal
Email: bookings@jardimdoave.com · Phone: +351 964 743 191
RNAL Local Accommodation registration No.: Pending.
Privacy Policy
The data you provide (by email, form, or during booking) is used solely to manage your request and stay, and to comply with legal obligations (registration and communication of foreign guests to Portuguese authorities, SIBA/AIMA).
Booking requests sent from the website (name, email, phone, dates, number of guests, and message) are stored on the Cloudflare infrastructure used to host this site and are only accessible to the hosts.
Identity verification and payments are handled through Stripe; please refer to their privacy policy. Identity verification: Stripe Identity processes your ID and selfie; we only keep the result. 30 days after check-out (or cancellation, if earlier), we request Stripe to delete (redact) the verification data and we delete the details we stored, except for the record that it was verified. Inspection and damage photos and documents are stored privately and only shared with you via private links. You can exercise your rights of access, rectification, deletion, and opposition by writing to bookings@jardimdoave.com.
We keep your data only as long as necessary to manage your inquiry or booking and comply with our legal obligations.
Booking, security deposit, and cancellation terms
Direct bookings require manual host approval, identity verification (Stripe Identity, within the hour following approval and with a maximum of 3 attempts; if not completed, the request is automatically canceled at no charge) and, subsequently, payment and security deposit as described in Book and Rates, and acceptance of the Guest Rules.
Cancellation policy: 100% refund if you cancel 14 days or more before arrival; 50% refund if you cancel between 13 and 2 days before; no refund with less than 2 days. The Stripe fee is non-refundable: we hosts bear it, it is not deducted from your refund.
Payment: for short stays, full payment is made via a secure Stripe link (card or MB WAY) that you receive by email once your identity is verified; it expires in 24 hours, and if not completed, the dates become available. For long stays (15 nights or more), the hosts will send you payment details privately.
Security deposit
What it is
A hold on your card, not a charge: €300 for up to 6 nights, €500 from 7 nights. It is made 2 days before your arrival on the card you used to pay (if you paid with MB WAY, we will send you a link to authorize it by card). It covers damages, missing items, extraordinary cleaning, or breaches of the Rules during the stay.
If the stay is long
Holds expire after ~7 days; if your stay is longer, we automatically renew it for the same amount (the previous one is voided). If it cannot be renewed or authorized, we'll send you a link and you have 24 h to do it; otherwise, we may cancel the booking according to this policy.
Upon leaving
Right after your departure, we inspect the accommodation. The security deposit is released 24 to 72 hours later (the exact timeframe depends on your bank).
If there are damages
We notify you by email with a description, photos, and an invoice or quote, and we only withhold that amount; the rest is released. You have 14 days to reply with your version. If damages exceed the security deposit, we will send you a secure Stripe payment link (never an automatic charge), and if unpaid, it will be claimed through legal channels (Julgados de Paz or other competent courts). We keep a record of the stay (photos, inspection notes, invoices, and messages) to handle claims.
During the stay: maximum 4 guests; overnight visitors are not allowed without prior notice. Quiet hours from 23:00 to 07:00 in accordance with the General Noise Regulation (Noise Law). No parties, events, or smoking indoors allowed. BBQ only in the garden area and never after 22:00: do not leave it unattended, put out the embers completely, and respect fire risk warnings.
Recycling: yellow bin (plastic packaging and cans) and grey bin (organic and general waste).
Upon leaving: close the windows, turn off the A/C and lights, and ensure the door is locked.
Safety: emergencies 112 · fire extinguisher in the hallway · fire blanket in the kitchen · first aid kit in the bathroom.
Cookies
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Livro de Reclamações
In accordance with Portuguese legislation, we have a physical Complaints Book at the accommodation and an electronic one at www.livroreclamacoes.pt.